ORDER DELIVERY

Shipping to Spain

Shipments within the peninsula.

Orders sent to any point within the peninsula have the following shipping costs:

• Standard Shipping (2-5 business days): €4.95
• Shipping costs will be free for orders with purchases from €65.00.

Preparing your order can take from 24 to 72 hours, and once we deliver it to the courier company, it can take from 2 to 5 working days until you receive it at your home.

However, your order may take a little longer to arrive, without the right to claim for delay, if any of the following situations occurs:

• If you are not at home when the courier arrives. In this case, the courier company usually makes a second delivery attempt. In the event that, in that second delivery attempt, you are absent again, the courier company will deposit the package at the corresponding CORREOS office.
• If you have placed your order on days when we have special offers or promotions, such as BLACK FRIDAY, or at specific times of the year, such as Christmas and King's Day. In this case, your order may also take one or two more business days, due to the volume of work.
• If it has been indicated, expressly and previously, on our website, that the preparation of the order will be delayed. In this case, we will indicate on our website when the order will be prepared.
• If you, after placing the order, modify the delivery address. In this case, the delivery may take from 1 to 5 working days more, depending on the distance between the address originally indicated and the new address indicated.

IMPORTANT:

1. Please check your shipping address is correct. Take into account that the incorrect indication, on your part, of the postal code or the shipping address, generates the payment of a new shipping cost. Consequently, if you indicate, in the shipping address, an incorrect postal code or the shipping address itself is incorrect, you will have to assume the payment of a new shipping cost, amounting to 4.95 euros. In such a case, if you do not wish to assume the payment of this new shipping cost, the order will be returned to us and a refund will be made for the value of the products purchased, except discounts or special promotions applied, and you will have to pay of any expense that the return of the package may have caused us.

2. We are not responsible for orders shipped to the wrong shipping address, to a shipping address where delivery is not possible, or if you do not pick up your order on time. All these cases will imply that the order will be returned to us and we will have to assume an additional cost for it. We will be happy to send you the order again but it will be necessary to pay, previously, the costs of return (point of origin) and shipping (point of destination).

Shipments to the Balearic Islands, Ceuta and Melilla

Orders sent to the Balearic Islands, Ceuta and Melilla have the following shipping costs:

• Standard shipping (2-7 business days): €8.90
• Shipping costs will be free for orders with purchases from €120.00.

Preparing your order can take from 24 to 72 hours, and once we deliver it to the courier company, it can take from 2 to 7 working days until you receive it at your home.

However, your order may take a little longer to arrive, without the right to claim for delay, if any of the following situations occurs:

• If you are not at home when the courier arrives. In this case, the courier company usually makes a second delivery attempt. In the event that, in that second delivery attempt, you are absent again, the courier company will deposit the package at the corresponding CORREOS office.
• If you have placed your order on days when we have special offers or promotions, such as BLACK FRIDAY, or at specific times of the year, such as Christmas and King's Day. In this case, your order may also take one or two more business days, due to the volume of work.
• If it has been indicated, expressly and previously, on our website, that the preparation of the order will be delayed. In this case, we will indicate on our website when the order will be prepared.
• If you, after placing the order, modify the delivery address. In this case, the delivery may take from 1 to 5 working days more, depending on the distance between the address originally indicated and the new address indicated.

IMPORTANT: 

1. Please check your shipping address is correct. Take into account that the incorrect indication, on your part, of the postal code or the shipping address, generates the payment of a new shipping cost. Consequently, if you indicate, in the shipping address, an incorrect postal code or the shipping address itself is incorrect, you will have to assume the payment of a new shipping cost, amounting to 8.90 euros. In such a case, if you do not wish to assume the payment of this new shipping cost, the order will be returned to us and a refund will be made for the value of the products purchased, except discounts or special promotions applied, and you will have to pay of any expense that the return of the package may have caused us.

2. We are not responsible for orders shipped to the wrong shipping address, to a shipping address where delivery is not possible, or if you do not pick up your order on time. All these cases will imply that the order will be returned to us and we will have to assume an additional cost for it. We will be happy to send you the order again but it will be necessary to pay, previously, the costs of return (point of origin) and shipping (point of destination).

Shipments to the Canary Islands

Orders sent to the Canary Islands have the following shipping costs:

• Standard shipping (2-10 business days): €14.50
• Shipping costs will be free for orders with purchases from €180.00.

It is mandatory to indicate an ID or passport number so that the package can pass the corresponding customs.

Preparing your order can take from 24 to 72 hours, and once we deliver it to the courier company, it can take from 2 to 10 working days until you receive it at your home.

However, your order may take a little longer to arrive, without the right to claim for delay, if any of the following situations occurs:

• If you are not at home when the courier arrives. In this case, the courier company usually makes a second delivery attempt. In the event that, in that second delivery attempt, you are absent again, the courier company will deposit the package at the corresponding CORREOS office.
• If you have placed your order on days when we have special offers or promotions, such as BLACK FRIDAY, or at specific times of the year, such as Christmas and King's Day. In this case, your order may also take one or two more business days, due to the volume of work.
• If it has been indicated, expressly and previously, on our website, that the preparation of the order will be delayed. In this case, we will indicate on our website when the order will be prepared.
• If you, after placing the order, modify the delivery address. In this case, the delivery may take from 1 to 5 working days more, depending on the distance between the address originally indicated and the new address indicated.
• If for any reason, the order is retained at customs. The days that the order is retained at customs will not count for the purposes of the expected delivery period.

Customers from the Canary Islands may be required to pay tariffs or other expenses associated with customs, as well as the corresponding taxes. In this case, Verdevela will not be responsible for these costs.

IMPORTANT: 

1. Please check your shipping address is correct. Take into account that the incorrect indication, on your part, of the postal code or the shipping address, generates the payment of a new shipping cost. Consequently, if you indicate, in the shipping address, an incorrect postal code or the shipping address itself is incorrect, you will have to assume the payment of a new shipping cost, amounting to 14.50 euros. In such a case, if you do not wish to assume the payment of this new shipping cost, the order will be returned to us and a refund will be made for the value of the products purchased, except discounts or special promotions applied, and you will have to pay of any expense that the return of the package may have caused us.

2. We are not responsible for orders shipped to the wrong shipping address, to a shipping address where delivery is not possible, or if you do not pick up your order on time. All these cases will imply that the order will be returned to us and we will have to assume an additional cost for it. We will be happy to send you the order again but it will be necessary to pay, previously, the costs of return (point of origin) and shipping (point of destination).

Shipments to the European Union

We ship to Germany, Austria, Belgium, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the Czech Republic and Sweden.

Orders sent to any European country where we deliver have shipping costs. The shipping costs, in these cases, are calculated before finalizing your purchase, since they depend on the weight of the products you buy, based on the rates of the courier company. Preparing your order can take from 24 to 72 hours, and once we deliver it to the courier company, it can take from 2 to 10 working days until you receive it at your home.

However, your order may take a little longer to arrive, without the right to claim for delay, if any of the following situations occurs:

• If you are not at home when the courier arrives. In this case, the courier company usually makes a second delivery attempt. In the event that, in that second delivery attempt, you are absent again, the courier company will deposit the package at the corresponding CORREOS office.
• If you have placed your order on days when we have special offers or promotions, such as BLACK FRIDAY, or at specific times of the year, such as Christmas and King's Day. In this case, your order may also take one or two more business days, due to the volume of work.
• If it has been indicated, expressly and previously, on our website, that the preparation of the order will be delayed. In this case, we will indicate on our website when the order will be prepared.
• If you, after placing the order, modify the delivery address. In this case, the delivery may take from 1 to 5 working days more, depending on the distance between the address originally indicated and the new address indicated.

IMPORTANT: 

1. Please check your shipping address is correct. Take into account that the incorrect indication, on your part, of the postal code or the shipping address, generates the payment of a new shipping cost. Consequently, if you indicate, in the shipping address, an incorrect postal code or the shipping address itself is incorrect, you will have to assume the payment of a new shipping cost for the same amount that would have been paid in the first place. moment. In such a case, if you do not wish to assume the payment of this new shipping cost, the order will be returned to us and a refund will be made for the value of the products purchased, except discounts or special promotions applied, and you will have to pay of any expense that the return of the package may have caused us.

2. We are not responsible for orders shipped to the wrong shipping address, to a shipping address where delivery is not possible, or if you do not pick up your order on time. All these cases will imply that the order will be returned to us and we will have to assume an additional cost for it. We will be happy to send you the order again but it will be necessary to pay, previously, the costs of return (point of origin) and shipping (point of destination).